Terms of service

Terms of Service

These Terms of Service govern your use of zarialooks.com and any purchases made through Zaria Looks. By accessing our website or placing an order, you agree to these Terms of Service, subject to your statutory rights under applicable UK law.

1. About Zaria Looks

Zaria Looks
66 Park Rd
Wellingborough NN8 4QE
United Kingdom
Email: info@zarialooks.com

2. Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms of Service.

You must not:

Use the website for any unlawful or fraudulent purpose
Attempt to gain unauthorised access to the website, its systems or related services
Introduce viruses, malicious code or other harmful technologies
Interfere with the security, availability or proper operation of the website
Use website content in a way that infringes the rights of Zaria Looks or any third party

3. Product Information

We aim to provide clear and accurate information about the products offered on our website, including descriptions, images, colours, sizes and prices.

Product colours and appearance may vary slightly depending on your screen, device settings, lighting or other display conditions.

Measurements and sizing information are provided as guidance where applicable.

Product availability may change without notice.

4. Prices and Currency

All prices on zarialooks.com are displayed in pounds sterling (GBP, £), unless otherwise clearly stated.

The applicable product price and any charges associated with your order will be displayed before you complete checkout.

We may change product prices from time to time. Price changes will not affect orders that have already been accepted, except where permitted by law in relation to an obvious pricing error.

5. Placing an Order

When you place an order, you are making an offer to purchase the products included in that order.

After submitting your order, you may receive an email confirming that we have received it. This acknowledgement does not necessarily mean that the order has been accepted.

An order is subject to product availability, payment authorisation and any reasonable verification checks.

6. Order Acceptance and Cancellation by Us

We may decline or cancel an order where reasonably necessary, including where:

A product is unavailable
Payment cannot be authorised or completed
Order or billing information is incomplete or inaccurate
We identify an obvious pricing or product information error
We reasonably suspect fraud or unauthorised activity
We are unable to deliver to the address provided

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

7. Payment

You agree to provide accurate and complete payment and billing information when placing an order.

Payments are processed through secure third-party payment providers.

Zaria Looks does not directly store your complete payment card details.

Additional information about accepted payment methods and payment processing is available in our Payment Policy.

8. Shipping and Delivery

Our Shipping Policy provides information about order processing times, delivery estimates, shipping costs and tracking.

You are responsible for providing a complete and accurate delivery address when placing your order.

Delivery estimates are provided as guidance and may be affected by circumstances outside our reasonable control.

9. Risk and Ownership

Responsibility for goods will pass to you in accordance with applicable law when the goods are delivered to you or to a person you have identified to receive them on your behalf.

Ownership of the goods passes to you once we have received payment in full, subject to applicable law.

10. Returns and Refunds

Our Return & Refund Policy explains our 30-day return policy, how to request a return, refund processing and your statutory rights.

Nothing in these Terms of Service or any of our store policies limits or excludes your statutory consumer rights.

11. Statutory Cancellation Rights

Customers purchasing eligible products online generally have a statutory right to cancel the contract within 14 calendar days after receiving the goods, subject to applicable exceptions.

Further information about exercising this right is available in our Return & Refund Policy and Cancellation Form.

12. Faulty or Misdescribed Goods

Goods supplied by Zaria Looks must meet the requirements of applicable UK consumer law.

This includes requirements that goods are of satisfactory quality, fit for their intended purpose where applicable, and as described.

If you receive a product that is faulty, damaged or not as described, please contact us at info@zarialooks.com.

Depending on the circumstances, you may have statutory rights to a refund, repair, replacement, price reduction or another appropriate remedy.

13. Promotions and Discount Codes

From time to time, Zaria Looks may offer promotions, discounts or promotional codes.

Any specific conditions associated with a promotion will be displayed or communicated with the relevant offer.

Unless otherwise stated, promotional codes:

Cannot be exchanged for cash
Must be used within any stated validity period
May be subject to product or order restrictions
May not be combined with other promotions where stated

Promotional terms do not affect your statutory rights.

14. Intellectual Property

Unless otherwise stated, the content available through zarialooks.com, including text, graphics, logos, photographs, product images, designs and website elements, is owned by, licensed to or used with permission by Zaria Looks.

You may access and use website content for your personal, non-commercial use.

You must not reproduce, distribute, modify, republish or commercially exploit our website content without permission, except where permitted by law.

15. Reviews and Other Submitted Content

If you submit a product review, comment or other content through our website, the content must be lawful and must not infringe the rights of another person.

We may remove submitted content where reasonably necessary, including content that is unlawful, abusive, misleading, fraudulent, offensive or infringes third-party rights.

16. Third-Party Services and Links

Our website may contain links to or integrations with services provided by third parties.

These third-party websites and services operate independently and may have their own terms, conditions and privacy policies.

Zaria Looks is not responsible for the content or practices of independent third-party websites.

17. Website Availability

We may update, maintain, modify or temporarily suspend parts of our website where reasonably necessary.

We do not guarantee that the website will always be available without interruption or technical errors.

18. Limitation of Liability

Nothing in these Terms of Service excludes or limits any liability that cannot lawfully be excluded or limited under UK law.

Nothing in these Terms affects your statutory consumer rights.

To the extent permitted by law, Zaria Looks will not be responsible for losses that were not reasonably foreseeable when the contract was formed or for losses caused by circumstances outside our reasonable control.

If you are purchasing products as a consumer, we do not exclude or limit liability where doing so would be prohibited by applicable consumer protection law.

19. Personal Information

Information about how we collect, use, store and share personal information is provided in our Privacy Policy.

20. Events Outside Our Reasonable Control

We will not be responsible for a delay or failure to perform an obligation where this results from circumstances outside our reasonable control.

Such circumstances may include severe weather, transport disruption, carrier interruptions, natural disasters, government action, telecommunications failures or other events that could not reasonably have been prevented.

This provision does not affect any statutory rights or remedies you may have.

21. Severability

If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or limited to the minimum extent necessary, and the remaining provisions will continue to apply.

22. No Waiver

If we do not immediately enforce a provision of these Terms of Service, this does not mean that we have waived our right to enforce that provision in the future.

23. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, services, business practices or legal requirements.

The terms applicable to an order will generally be those in effect when the order is placed, unless a change is required by law.

24. Governing Law

These Terms of Service are governed by the laws applicable in England and Wales.

If you live elsewhere in the United Kingdom, you remain entitled to any mandatory consumer protections and rights available to you under the laws applicable where you live.