Privacy policy

Privacy Policy

This Privacy Policy explains how Zaria Looks collects, uses, stores and shares your personal information when you visit zarialooks.com, place an order, contact us or otherwise use our services.

We process personal information in accordance with applicable UK data protection law.

1. Who We Are

Zaria Looks
66 Park Rd
Wellingborough NN8 4QE
United Kingdom
Email: info@zarialooks.com

2. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services. This may include:

Your name
Email address
Telephone number, where provided
Billing and delivery addresses
Order and transaction information
Payment-related information
Account information, if you create a customer account
Communications you send to us
Returns and refund information
IP address, browser type and device information
Information about how you use and interact with our website
Cookie and similar technology information
Marketing preferences

3. How We Collect Personal Information

We may collect personal information directly from you when you:

Place an order
Create or use a customer account
Contact our customer service team
Request a return, refund or cancellation
Subscribe to marketing communications
Complete forms on our website
Interact with our website

We may also receive certain information automatically through cookies and similar technologies or from service providers involved in processing orders, payments and deliveries.

4. How We Use Your Personal Information

We may use your personal information to:

Process and manage your orders
Process payments
Arrange delivery of your purchases
Provide order confirmations and delivery updates
Process returns, cancellations and refunds
Respond to questions and customer service requests
Manage customer accounts
Protect our website, customers and business against fraud, misuse and security threats
Maintain and improve our website and services
Keep appropriate business, accounting and transaction records
Comply with legal, tax and regulatory obligations
Send marketing communications where permitted by law

5. Lawful Bases for Processing

We only process personal information where we have an appropriate lawful basis.

Depending on the purpose, we may rely on:

Contract: where processing is necessary to enter into or perform a contract with you, including processing and delivering your order.
Legal obligation: where we need to process information to comply with applicable legal, accounting, tax or regulatory requirements.
Legitimate interests: where processing is reasonably necessary for our business interests, such as operating and improving our website, preventing fraud and maintaining security, provided that your rights and interests do not override those interests.
Consent: where you have given us permission to use your information for a particular purpose and consent is the appropriate lawful basis.

Where we rely on consent, you may withdraw your consent at any time.

6. Orders and Payments

When you place an order, we use the information you provide to process your purchase, receive payment, arrange delivery and provide customer support.

Payments are processed through third-party payment service providers. Zaria Looks does not directly store your complete payment card details.

Your payment provider may process your personal information according to its own privacy policy and legal obligations.

7. Sharing Your Personal Information

We may share personal information with trusted service providers where reasonably necessary to operate our website, fulfil orders and provide our services.

These may include:

E-commerce and website platform providers
Payment processors
Delivery and logistics providers
Customer service providers
Technology and hosting providers
Analytics providers
Fraud prevention and security providers
Marketing and advertising providers, where applicable
Professional advisers such as accountants, legal advisers or insurers
Government authorities, regulators or law enforcement bodies where required by law

We only share information that is reasonably necessary for the relevant purpose.

8. International Transfers

Some of the service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally and UK data protection law requires safeguards, we take appropriate steps to ensure that the transfer is made using a recognised lawful transfer mechanism or other appropriate protection.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support website functionality, remember preferences, understand website usage and, where applicable, support analytics and marketing activities.

Some cookies are necessary for the website to operate and may be used without consent where permitted by law.

Where consent is required for non-essential cookies or similar technologies, they will only be used in accordance with the choices you make through the cookie controls provided on our website.

You can review or change your cookie choices using the available cookie settings.

10. Marketing Communications

Where permitted by law, we may send you emails about products, promotions, offers or other updates from Zaria Looks.

Where consent is required, we will only send marketing communications after receiving the appropriate consent.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the message or by contacting us at info@zarialooks.com.

Unsubscribing from marketing communications will not prevent us from sending service-related communications, such as order confirmations, delivery updates or responses to customer service requests.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting, tax, regulatory and business requirements.

Retention periods may vary depending on the type of information and the reason it is being processed.

When personal information is no longer required, we will delete, anonymise or otherwise securely dispose of it where appropriate.

12. Your Data Protection Rights

Depending on the circumstances and applicable UK data protection law, you may have rights relating to your personal information, including:

The right to be informed about how your personal information is used
The right to request access to your personal information
The right to request correction of inaccurate or incomplete information
The right to request deletion of your personal information in certain circumstances
The right to request restriction of processing in certain circumstances
The right to object to certain types of processing
The right to data portability where applicable
The right to withdraw consent where processing is based on consent

These rights may be subject to conditions, limitations or exemptions under applicable law.

To exercise any applicable data protection rights, contact us at info@zarialooks.com.

We may need to verify your identity before completing certain requests.

13. Security

We use reasonable technical, organisational and administrative measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

14. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Zaria Looks is not responsible for the privacy practices of independent third-party websites. We encourage you to review their privacy policies before providing personal information.

15. Children's Privacy

Our website and services are intended for customers who are legally able to make purchases online.

We do not knowingly collect personal information from children where doing so would be unlawful.

16. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes to our website, services, business practices or legal requirements.

The current version of this Privacy Policy will be published on zarialooks.com.

17. Complaints

If you have questions or concerns about how we use your personal information, please contact us at info@zarialooks.com.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the independent UK authority responsible for data protection.