Refund policy

Return & Refund Policy

At Zaria Looks, we want our return process to be clear and straightforward. This policy explains our 30-day return policy and your statutory rights when purchasing online in the United Kingdom.

30-Day Return Policy

You may request a return within 30 calendar days from the date your order is delivered.

To be eligible for a return under our extended return policy, the item must be:

Unworn, unused and unwashed
In its original condition
Returned with original tags attached, where applicable
Returned with the original packaging where reasonably possible
Accompanied by proof of purchase or your order details

Our 30-day return policy is offered in addition to your statutory consumer rights and does not affect any rights you have under UK law.

14-Day Statutory Cancellation Right

For most goods purchased online, you have the legal right to cancel your order without giving a reason within 14 calendar days after the day you receive the goods.

After notifying us that you wish to cancel, you normally have a further 14 calendar days to return the goods.

You may inspect or try on an item in the same way that you reasonably would in a physical shop. Where permitted by law, we may reduce the amount refunded if an item's value has been reduced because it has been handled beyond what is necessary to establish its nature, characteristics and functioning.

How to Request a Return

Before returning an item, please contact us at info@zarialooks.com.

Please include:

Your full name
Your order number
The item or items you wish to return
The reason for the return, where applicable

You do not need to provide a reason when exercising your statutory right to cancel.

Once your return request has been reviewed, we will provide you with the applicable return instructions. Please do not send an item back before receiving these instructions.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for the cost of returning the item unless otherwise stated by Zaria Looks.

If you receive an item that is faulty, damaged or incorrect, please contact us before returning it. Where the return is our responsibility, reasonable return shipping costs will be covered by Zaria Looks where required.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us as soon as reasonably possible at info@zarialooks.com.

Please include your order number and, where helpful, photographs showing the issue so that we can review your request.

Your statutory rights relating to faulty, damaged or misdescribed goods are not limited by this policy.

Non-Returnable Items

Certain products may be excluded from change-of-mind returns where permitted by law, including:

Personalised or custom-made products
Sealed goods that are not suitable for return for health or hygiene reasons once the seal has been broken, including certain underwear or similar items

This does not affect your statutory rights where an item is faulty, damaged or not as described.

Sale Items

Items purchased during a sale or promotion remain subject to the same applicable statutory consumer rights as full-price items.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your return.

Approved refunds will be processed to the original payment method within 7 business days after the returned item has been received and inspected.

Your bank or payment provider may require additional processing time before the refunded amount appears in your account.

Where required by law, any eligible standard delivery charge originally paid will also be refunded. Additional amounts paid for an upgraded or premium delivery service may not be refundable beyond the cost of standard delivery.

Exchanges

If you would like a different size, colour or item, please contact us at info@zarialooks.com. Product availability cannot be guaranteed.

Order Cancellations Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at info@zarialooks.com.

If your order has already entered the dispatch process, we may be unable to stop the shipment. You may still use the applicable return or statutory cancellation process after receiving your order.