Do you offer free shipping?
Yes. Zaria Looks offers free standard shipping on all orders within the United Kingdom.
There is no minimum order value required to qualify for free standard shipping.
How long does delivery take?
Orders are generally processed within 1 to 2 business days.
After processing, standard delivery usually takes 3 to 7 business days.
The total estimated timeframe from placing your order to delivery is approximately 4 to 9 business days.
Business days are Monday to Friday, excluding UK public and bank holidays.
How can I track my order?
When tracking information is available, you will receive an email with your tracking details after your order has been dispatched.
Please allow some time for the carrier's tracking system to update after receiving your dispatch notification.
Can I return my order?
Yes. Eligible items may be returned within 30 calendar days from the date your order is delivered.
Items returned under our extended return policy should be unworn, unused and unwashed, with original tags attached where applicable.
Our 30-day return policy is provided in addition to your statutory consumer rights.
Please review our Return & Refund Policy for full details.
How do I request a return?
Before returning an item, please contact us at info@zarialooks.com.
Include:
- Your full nam
- Your order number
- The item or items you wish to return
- The reason for the return, where applicable
You do not need to provide a reason when exercising your statutory right to cancel.
Please wait for the applicable return instructions before sending an item back.
Who pays for return shipping?
For change-of-mind returns, the customer is responsible for the cost of returning the item unless otherwise stated by Zaria Looks.
If you receive an item that is faulty, damaged or incorrect, please contact us before returning it. Where the return is our responsibility, reasonable return shipping costs will be covered where required.
Need More Help?
If you cannot find the information you need, our customer service team is available to assist.