Overview
At Zaria Looks, customer satisfaction is important to us. While we do not offer general returns or refunds, we are committed to resolving issues related to damaged or incorrect products delivered to you.
Eligibility for Return or Refund
We only accept return or refund requests in the following cases:
– The product delivered is damaged or defective
– The product received is incorrect or does not match the item ordered
Requests that do not meet these conditions will not be eligible for return or refund.
Timeframe for Reporting Issues
You must report any issue within 48 hours of receiving your order. Requests made after this period will not be accepted.
How to Request a Return or Refund
To file a return or refund request, email us at [email protected] with the following details:
– Order number
– Full name
– Photos of the product showing the issue
– Description of the problem
Our support team will review your request and respond within 2–5 business days.
Approved Returns
If your request is approved, we will arrange for the return of the product and provide you with further instructions. Returned items must be unused and in their original packaging.
Refund Method
All transactions are cash on delivery only.
Non-Returnable Items
The following items are non-returnable and non-refundable:
– Items damaged due to customer mishandling
– Products without original packaging or tags
– Sale or clearance items
Shipping Charges
Shipping charges are non-refundable. In cases of approved returns, Zaria Looks may cover the return shipping depending on the situation. This will be confirmed during the review process.
Contact Us
For questions about our Returns & Refund Policy, contact us at:
Email: [email protected]